Terms of service.
1. Applicability
1.1. These general terms and conditions apply to all offers, orders, agreements, and deliveries of products between the entrepreneur and the consumer.
1.2. Deviations from these conditions are only valid if expressly agreed upon in writing.
2. Right of Withdrawal
2.1. The consumer has the right to withdraw from the agreement concerning the purchase of a product within fourteen (14) days. Customer must state a reason.
2.2. The withdrawal period expires fourteen (14) days after the day on which the consumer, or a third party designated by the consumer who is not the carrier, physically takes possession of the product.
2.3. To exercise the right of withdrawal, the consumer must notify the entrepreneur through an unambiguous statement.
2.4. The consumer bears the costs of returning the products unless expressly agreed otherwise. The product must be returned in its original condition and packaging.
3. Prices and Shipping Costs
3.1. All stated prices are exclusive of shipping costs, unless otherwise stated.
3.2. Shipping costs are specified separately and added during the ordering process.
3.3. The entrepreneur reserves the right to change prices and rates. The applicable price is the price displayed at the time of ordering.
4. Payment
4.1. Payment must be made in full at the time of ordering, unless expressly agreed otherwise.
4.2. If the consumer fails to make payment, the entrepreneur is entitled to terminate the agreement and suspend delivery.
5. Delivery
5.1. The entrepreneur will take the greatest possible care when receiving and executing orders.
5.2. Delivery takes place at the address provided by the consumer.
5.3. The indicated delivery times are indicative and not binding. Exceeding a delivery term does not entitle the consumer to compensation or dissolution of the agreement, unless otherwise agreed in writing.
6. Intellectual Property Rights
6.1. All intellectual property rights, including but not limited to copyrights, trademarks, designs, images, texts, and other materials, rest with the entrepreneur or its licensors.
6.2. Without prior written consent from the rights holder, it is not permitted to copy, reproduce, distribute, disclose, or otherwise use any material.
6.3. Infringement of intellectual property rights will not be tolerated. The entrepreneur reserves the right to take legal action without exceptions.
7. Liability
7.1. The entrepreneur is not liable for indirect damage, consequential damage, or lost profits resulting from the use of the products, unless caused by intent or gross negligence.
7.2. The total liability of the entrepreneur towards the consumer is in any case limited to the amount the consumer paid for the relevant product.
8. Applicable Law and Disputes
8.1. These general terms and conditions and all agreements between the entrepreneur and the consumer are exclusively governed by Dutch law.
8.2. Disputes will initially be submitted to the competent court in the district where the entrepreneur is established, unless mandatory law provides otherwise.
9. Complaints Procedure
9.1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
9.2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has identified the defects, fully and clearly described.
9.3. Complaints submitted to the entrepreneur will be answered within fourteen (14) days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will reply within fourteen (14) days with a notice of receipt and an indication of when the consumer can expect a more detailed response.
10. Privacy and Data Protection
10.1. The entrepreneur processes personal data solely in accordance with applicable data protection laws and regulations (GDPR).
10.2. For more information on the processing of personal data, reference is made to the entrepreneur’s privacy policy, available on the website.
11. Changes to the Terms
11.1. The entrepreneur reserves the right to amend or supplement these general terms and conditions.
11.2. Amendments also apply to agreements already concluded, provided that the consumer has the right to terminate the agreement within seven (7) days after notification of the change if the change results in a substantial deterioration of the consumer’s position.
12. Contact Details
RogueStitch
official.roguestitch@gmail.com